On 12th December 2012, a workshop on service engineer education and customer service processes in medical equipment was organized in Hanoi by the Ministry of Health and Siemens Vietnam with an aim to enhance skills and knowledge of service engineers at hospitals and clinics in the northern region of Vietnam. At this workshop Siemens presented its state-of-the-art training model that includes modules for useful troubleshooting tips. This one day event attracted more than 100 participants with active discussions and demonstrations.
At the workshop, apart from presenting Siemens technical education program including the curriculum, training methods, qualification and certification system, Siemens experts shared best practices of service process in order to maintain the highest availability and reliability of medical systems within hospitals through the utilization of internet based remote diagnostics technologies. Another important topic was how a professional technical service be converted to optimized workflow as well as related clinical benefits.
In the afternoon session, engineers from hospitals were also provided with basic training on ultrasound systems and useful tips for troubleshooting.
“We highly appreciate the close cooperation of Siemens in capacity building and training for healthcare service engineers in Vietnam in the past. I strongly hope that, through this workshop, leaders and managers of hospitals will have fruitful discussions and then can make sound recommendations to the Ministry in the cause of selecting the right models as well as in developing adequate policies for the management of quality and investment efficiency of medical equipment in the future”, said Prof. Nguyen Thi Xuyen, Vice Minister of Health.
“We are very honored to cooperate with Ministry of Health to organize this workshop. Our philosophy is to help customers to significantly improve the quality of patient care and to manage costs efficiently. We do this by supplying our best equipment and products to Vietnam’s hospitals and clinics, as well as empowering their service engineers with sufficient knowledge and skills so that they can fulfill their tasks properly and timely” stated CEO of Siemens Vietnam Dr. Thai Lai Pham.